.kefu .container {
  width: 100%;
  height: 864px;
  background: url(../images/bg2.png) no-repeat;
}

.kefu .container .top {
  padding: 16px 0;
}

.kefu .container .top .title img {
  margin-right: 11px;
}

.kefu .container .top .title span {
  height: 26px;
  width: 1px;
  background-color: #000;
  margin: 0 13px;
}

.kefu .container .top .title .title-text {
  font-size: 36px;
  color: #fff;
}

.kefu .container .top .title .title-desc {
  font-size: 20px;
  color: #fff;
}

.kefu .container .top .site {
  width: 135px;
  height: 38px;
  background: #f2f5f9;
  border-radius: 19px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  font-size: 14px;
}

.kefu .container .top .site .iconfont {
  margin: 0 8px;
}

.kefu .container .top .site .icon-ditu {
  color: #3a8ee6;
}

.kefu .container .top .site .icon-xiangxia {
  color: #bbbabf;
}

.kefu .container .chat {
  margin: 0 auto;
  height: 715px;
  background: #f8fafc;
  border-radius: 8px 8px 8px 0px;
  display: flex;
}

.kefu .container .chat .chat-cont {
  height: 100%;
  display: flex;
  flex-direction: column;
}

.kefu .container .chat .chat-cont .chat-list {
  height: calc(100% - 81px);
  overflow: hidden;
  position: relative;
  padding: 14px 0 62px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box {
  padding: 0 14px;
  overflow-y: auto;
  height: 100%;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box::-webkit-scrollbar {
  width: 7px;
  background-color: #f1f1f1;
  border-radius: 5px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box::-webkit-scrollbar-thumb {
  background-color: #71adec;
  border-radius: 5px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box::-webkit-scrollbar-thumb:hover {
  background-color: #3a8ee6;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item {
  font-size: 14px;
  color: #808080;
  margin-bottom: 30px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item img {
  width: 34px;
  -o-object-fit: contain;
  object-fit: contain;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item .like {
  display: flex;
  flex-direction: column;
  margin-top: auto;
  margin-left: 10px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item .like .icon {
  width: 30px;
  height: 30px;
  background: #ffffff;
  box-shadow: 0px 4px 5px 0px rgba(175, 175, 175, 0.25);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  margin-top: 5px;
  cursor: pointer;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item .like .icon.on {
  background: #015293;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item .like .icon.on .iconfont {
  color: #fff;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item .like .icon .iconfont {
  color: #000000;
  font-size: 17px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.reply .content {
  margin-left: 10px;
  max-width: 500px;
  position: relative;
  background: #ffffff;
  border-radius: 14px 14px 14px 0px;
  border: 1px solid #e5e5e5;
  padding: 10px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.reply .t {
  font-size: 16px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.reply p {
  margin-top: 10px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.reply p span {
  margin-right: 12px;
  display: inline-block;
  padding: 5px 12px;
  max-width: 200px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  background-color: #f7f7f7;
  border-radius: 5px;
  cursor: pointer;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.reply p span:hover {
  background-color: #015293;
  color: #fff;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.init .content {
  margin-left: 10px;
  max-width: 500px;
  position: relative;
  background: #ffffff;
  border-radius: 14px 14px 14px 0px;
  border: 1px solid #e5e5e5;
  padding: 10px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.init .content h2 {
  font-size: 20px;
  color: #015293;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.init .content p {
  margin-top: 10px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.init .content p span {
  margin-right: 12px;
  display: inline-block;
  padding: 5px 12px;
  max-width: 200px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  background-color: #f7f7f7;
  border-radius: 20px;
  cursor: pointer;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.init .content p span:hover {
  background-color: #015293;
  color: #fff;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa {
  display: flex;
  align-items: flex-start;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content {
  margin-left: 10px;
  max-width: 500px;
  position: relative;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .question,
.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .answer {
  background: #ffffff;
  border-radius: 14px 14px 14px 0px;
  border: 1px solid #e5e5e5;
  padding: 10px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .question .iconfont,
.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .answer .iconfont {
  font-size: 20px;
  margin-right: 5px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .question .icon-wen,
.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .answer .icon-wen {
  color: #2d67a6;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .answer {
  max-height: 134px;
  margin-top: 10px;
  overflow: hidden;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .answer .icon-da {
  color: #fc7a43;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .answer-bg {
  position: absolute;
  bottom: 1px;
  left: 1px;
  width: calc(100% - 2px);
  height: 60px;
  background: linear-gradient(180deg, rgba(255, 255, 255, 0) 0%, #fff 80%);
  border-bottom-right-radius: 14px;
  cursor: pointer;
  text-align: center;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .answer-bg .answer-btn {
  position: absolute;
  bottom: 0;
  left: 50%;
  width: 58px;
  height: 20px;
  background-color: rgba(0, 0, 0, 0);
  color: #015293;
  font-size: 14px;
  font-weight: 400;
  line-height: 20px;
  transform: translateX(-50%);
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.send .date {
  font-size: 12px;
  color: #b3b3b3;
  text-align: center;
  margin-bottom: 20px;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.send .acea-row {
  flex-direction: row-reverse;
}

.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.send .content {
  margin-right: 10px;
  max-width: 500px;
  padding: 10px;
  background: #f9f7f2;
  border-radius: 14px 14px 0px 14px;
}

.kefu .container .chat .chat-cont .chat-list .btm {
  position: absolute;
  bottom: 0;
  left: 0;
  right: 0;
  display: flex;
  justify-content: center;
  padding: 20px 0;
  background-color: #f8fafc;
}

.kefu .container .chat .chat-cont .chat-list .btm .clear {
  width: 72px;
  height: 22px;
  background: #ebeced;
  border-radius: 11px 11px 11px 11px;
  font-size: 14px;
  text-align: center;
  color: #808080;
  font-size: 14px;
  line-height: 22px;
  cursor: pointer;
}

.kefu .container .chat .chat-cont .chat-list .btm .clear:hover {
  background-color: #015293;
  color: #fff;
}

.kefu .container .chat .chat-cont .chat-input {
  width: 100%;
  height: 81px;
  background: #ffffff;
  border-radius: 0px 0px 0px 8px;
  border-top: 1px solid #e5e5e5;
  display: flex;
  padding: 8px 13px;
}

.kefu .container .chat .chat-cont .chat-input textarea {
  resize: none;
  outline: none;
  background-color: #f7f7f7;
  border: 1px solid #eeeeee;
  border-radius: 50px;
  padding: 5px 20px 5px 20px;
  font-size: 16px;
  font-family: Microsoft YaHei-Regular, Microsoft YaHei;
}

.kefu .container .chat .chat-cont .chat-input .sendBtn {
  width: 36px;
  height: 36px;
  background: #d9d9d9;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  margin-left: 20px;
  cursor: not-allowed;
}

.kefu .container .chat .chat-cont .chat-input .sendBtn.entering {
  background-color: #015293;
  cursor: pointer;
}

.icon-tingzhi2 {
  color: #015293;
  cursor: pointer;
  font-size: 36px;
  margin-left: 20px;
}

.kefu .container .chat .chat-cont .chat-input .sendBtn .iconfont {
  color: #fff;
  font-size: 25px;
}

.kefu .container .chat .other-cont {
  width: 376px;
  height: 715px;
  background: #ffffff;
  border-radius: 0px 8px 8px 0px;
  border-left: 1px solid #e5e5e5;
  padding: 20px 16px;
}

.kefu .container .chat .other-cont .links .tabs .tab {
  font-size: 18px;
  color: #000000;
  position: relative;
  margin-right: 20px;
  cursor: pointer;
}
.kefu .container .chat .other-cont .links .tabs .tab.on {
  color: #015293;
}
.kefu .container .chat .other-cont .links .tabs .tab.on::after {
  position: absolute;
  content: "";
  width: 100%;
  height: 2px;
  background-color: #015293;
  bottom: -10px;
  left: 0;
  border-radius: 2px;
}
.kefu .container .chat .other-cont .links .list {
  margin-top: 20px;
}
.kefu .container .chat .other-cont .links .list .item {
  font-size: 0;
  margin-bottom: 10px;
}
.kefu .container .chat .other-cont .links .list .item img {
  width: 167px;
  height: 38px;
}

.kefu .container .chat .other-cont .hot-list {
  height: 270px;
  border-bottom: 1px solid #e5e5e5;
  border-top: 1px solid #e5e5e5;
  padding-top: 20px;
  margin-top: 10px;
}

.kefu .container .chat .other-cont .hot-list .tit .iconfont {
  margin-right: 5px;
}

.kefu .container .chat .other-cont .hot-list .tit .l {
  font-size: 18px;
  color: #000;
  font-weight: bold;
}

.kefu .container .chat .other-cont .hot-list .tit .l .iconfont {
  color: #2d67a6;
}

.kefu .container .chat .other-cont .hot-list .tit .r {
  cursor: pointer;
  color: #8a8a8a;
}

.kefu .container .chat .other-cont .hot-list .tit .r .iconfont {
  font-size: 18px;
}

.kefu .container .chat .other-cont .hot-list .list .item {
  display: flex;
  align-items: center;
  margin: 20px 0;
  cursor: pointer;
}

.kefu .container .chat .other-cont .hot-list .list .item.first span {
  background: #fc7a43;
}

.kefu .container .chat .other-cont .hot-list .list .item.second span {
  background: #fdab4d;
}

.kefu .container .chat .other-cont .hot-list .list .item.third span {
  background: #3a8ee6;
}

.kefu .container .chat .other-cont .hot-list .list .item:hover {
  color: #3a8ee6;
  transition: 0.3s;
}

.kefu .container .chat .other-cont .hot-list .list .item span {
  display: block;
  width: 18px;
  height: 18px;
  background: #c1c1c1;
  color: #fff;
  text-align: center;
  line-height: 18px;
  margin-right: 5px;
  font-size: 13px;
}

.kefu .container .chat .other-cont .hot-list .list .item .of1 {
  flex: 1;
}

.kefu .container .chat .other-cont .history-list {
  margin-top: 10px;
}

.kefu .container .chat .other-cont .history-list .tit .iconfont {
  margin-right: 5px;
}

.kefu .container .chat .other-cont .history-list .tit .l {
  font-size: 18px;
  color: #000;
  font-weight: bold;
}

.kefu .container .chat .other-cont .history-list .tit .l .iconfont {
  font-size: 20px;
  color: #2d67a6;
}

.kefu .container .chat .other-cont .history-list .tit .r {
  cursor: pointer;
  color: #8a8a8a;
}

.kefu .container .chat .other-cont .history-list .tit .r .iconfont {
  font-size: 18px;
}

.kefu .container .chat .other-cont .history-list .record-list {
  max-height: 150px;
  margin-top: 20px;
  overflow-y: auto;
}

.kefu .container .chat .other-cont .history-list .record-list .item {
  max-width: 200px;
  padding: 5px 12px;
  background-color: #f7f7f7;
  font-size: 14px;
  color: #7b7b7b;
  border-radius: 15px;
  margin-right: 11px;
  margin-bottom: 14px;
  cursor: pointer;
}

.kefu .mask {
  display: flex;
  justify-content: center;
  align-items: center;
}

.kefu .mask .title {
  font-size: 20px;
  background-color: #015293;
  padding: 15px;
  color: #fff;
  text-align: center;
  position: relative;
}

.kefu .mask .title .iconfont {
  position: absolute;
  right: 20px;
  top: 50%;
  transform: translateY(-50%);
  cursor: pointer;
}

.kefu .mask .btns {
  margin-top: 80px;
  margin-bottom: 40px;
  padding-right: 40px;
}

.kefu .mask .btns .btn {
  max-width: 160px;
  padding: 9px 20px;
  border-radius: 4px;
  cursor: pointer;
  border: 1px solid #71adec;
  margin-left: 20px;
}

.kefu .mask .btns .btn.cancel:hover {
  background-color: #015293 !important;
  color: #fff;
  border-color: #015293;
}

.kefu .mask .select-area {
  width: 1000px;
  background: #fff;
}

.kefu .mask .select-area .cont {
  padding: 20px;
}

.kefu .mask .select-area .cont .city span.sub::before {
  content: ">";
  display: inline-block;
}

.kefu .mask .select-area .cont .city span:first-child {
  cursor: pointer;
}

.kefu .mask .select-area .cont .address {
  margin-top: 20px;
}

.kefu .mask .select-area .cont .address .item {
  cursor: pointer;
  width: 100px;
  height: 30px;
  line-height: 30px;
  text-align: center;
  border-radius: 30px;
  margin-bottom: 10px;
}

.kefu .mask .select-area .cont .address .item.on {
  background-color: #015293;
  color: #fff;
}

.kefu .mask .select-area .btns .btn:hover {
  background-color: #015293 !important;
  color: #fff;
  border-color: #015293;
}

.kefu .mask .feedback {
  width: 960px;
  background: #fff;
}

.kefu .mask .feedback .cont {
  padding: 0 20px;
  margin-top: 30px;
}

.kefu .mask .feedback .cont .text {
  background: #f0f0f0;
  color: #828282;
  font-size: 14px;
  padding: 12px;
}

.kefu .mask .feedback .cont .radio {
  margin: 25px 20px;
}

.kefu .mask .feedback .cont textarea {
  width: 100%;
  height: 100px;
  border: 1px solid #e5e5e5;
  resize: none;
  outline: none;
  padding: 9px;
}

.kefu .mask .feedback .cont .font-length {
  font-size: 14px;
  color: #606266;
}

.kefu .mask .feedback .btns .against {
  background-color: #d9d9d9;
  color: #fff;
  border-color: #d9d9d9;
  cursor: default;
}

.kefu .mask .feedback .btns .against.ok {
  background-color: #015293 !important;
  border-color: #015293;
  cursor: pointer;
}

.kefu .mask .answer-detail {
  width: 960px;
  background: #fff;
}

.kefu .mask .answer-detail .cont {
  padding: 20px;
}

.kefu .mask .answer-detail .cont .content {
  max-height: 425px;
  overflow-y: auto;
  font-size: 14px;
  color: #808080;
}

.kefu .mask .answer-detail .cont .content::-webkit-scrollbar {
  width: 7px;
  background-color: #f1f1f1;
  border-radius: 5px;
}

.kefu .mask .answer-detail .cont .content::-webkit-scrollbar-thumb {
  background-color: #71adec;
  border-radius: 5px;
}

.kefu .mask .answer-detail .cont .content::-webkit-scrollbar-thumb:hover {
  background-color: #3a8ee6;
}

.kefu .mask .answer-detail .cont .content .iconfont {
  margin-right: 5px;
  font-size: 20px;
}

.kefu .mask .answer-detail .cont .content .question .iconfont,
.kefu .mask .answer-detail .cont .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .content .answer .iconfont,
.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.qa .mask .answer-detail .cont .content .answer .iconfont {
  color: #2d67a6;
}

.kefu .mask .answer-detail .cont .content .answer {
  margin-top: 30px;
}

.kefu .mask .answer-detail .cont .content .answer .flex1 {
  line-height: 1.75;
}

.kefu .mask .answer-detail .cont .content .answer .iconfont {
  color: #fc7a43;
}

.kefu .mask .answer-detail .done {
  cursor: pointer;
  background: #015293;
  width: 100px;
  height: 40px;
  text-align: center;
  line-height: 40px;
  color: #ffffff;
  margin: 10px auto 30px;
  font-size: 16px;
  border-radius: 4px;
}

.head-nav {
  background: #015293;
}

.head-nav .m {
  height: 60px;
  display: flex;
  align-items: center;
}

.head-nav .m a:hover {
  color: #fff !important;
}

.head-nav .m .logo {
  font-size: 24px;
  font-weight: bold;
  color: #fff;
}

.head-nav .m .logo .gh {
  width: 37px;
  margin-right: 12px;
}

.head-nav .m .nav-list {
  color: #fff;
  margin-left: 73px;
}

.head-nav .m .nav-list .nav {
  margin-right: 35px;
}

.head-nav .m .login {
  margin-left: auto;
  color: #ffffff;
}

.head-nav .m .login a {
  margin: 0 10px;
}

.search_wrap {
  display: flex;
  align-items: center;
  padding: 15px 0;
  justify-content: center;
  margin: 0 auto;
}

.search_wrap .icon-ditu {
  color: #333333;
  font-weight: normal;
  margin-right: 5px;
}

.search_wrap .img {
  width: 222px;
}

.search_wrap form {
  display: flex;
  margin: 0 66px 0 auto;
}

.search_wrap form input {
  width: 665px;
  height: 49px;
  border-radius: 4px 0 0 4px;
  border: 1px solid #2f76b3;
  outline: none;
  padding-left: 30px;
  font-size: 16px;
}

.search_wrap form button {
  width: 73px;
  height: 49px;
  background: linear-gradient(89deg, #2d74b1 0%, #105996 100%);
  border-radius: 4px 4px 4px 4px;
  outline: none;
  border: none;
  margin-left: -2px;
  cursor: pointer;
}

.search_wrap form button .iconfont {
  color: #fff;
  font-size: 22px;
}

.m {
  width: 1505px;
  margin: 0 auto;
}

.kefu .container .top .prompt {
  width: 135px;
  height: 38px;
  background: #f2f5f9;
  border-radius: 5px;
  text-align: center;
  line-height: 38px;
  font-size: 14px;
  cursor: pointer;
}
.kefu .container .top .prompt .iconfont {
  margin-right: 5px;
  color: #015293;
}
.kefu .container .top .statement {
  width: 135px;
  height: 38px;
  background: #f2f5f9;
  border-radius: 5px;
  margin-left: 20px;
  text-align: center;
  line-height: 38px;
  font-size: 14px;
  cursor: pointer;
}
.kefu .container .chat .chat-cont .chat-list .scroll-box .list .item.reply .content .t {
  word-break: break-all;
}
.kefu .mask .prompt {
  width: 960px;
  background: #ffffff;
}
.kefu .mask .prompt .tit {
  font-size: 18px;
  padding: 30px;
  color: #000000;
  text-align: center;
  position: relative;
}
.kefu .mask .prompt .tit .icon-qita1 {
  color: #015293;
  margin-right: 5px;
  font-size: 18px;
}
.kefu .mask .prompt .tit .icon-cha {
  position: absolute;
  right: 20px;
  top: 50%;
  transform: translateY(-50%);
  cursor: pointer;
}
.kefu .mask .prompt .cont {
  padding: 0 30px;
  height: 330px;
  overflow-y: auto;
  align-content: flex-start;
}
.kefu .mask .prompt .cont .item {
  width: 440px;
  height: 89px;
  border-radius: 5px 5px 5px 5px;
  border: 1px solid #e1ecff;
  padding: 20px;
  cursor: pointer;
  margin-bottom: 20px;
}
.kefu .mask .prompt .cont .item .p {
  margin-top: 10px;
  font-size: 14px;
  color: #9b9b9b;
  margin-left: 20px;
}
.kefu .mask .prompt .cont .item .t .icon-adieresis {
  margin-right: 4px;
}
.kefu .mask .prompt .cont .item .t .icon-xiangyou1 {
  margin-left: auto;
  color: #bdbdbd;
}
.kefu .mask .statement {
  width: 960px;
  min-height: 361px;
  background: #ffffff;
}
.kefu .mask .statement .content {
  padding: 30px;
}

@media (max-width: 1522px) {
  .m {
    width: 1200px !important;
  }
}